Autoren-Archive | Guidoschild

10 Scenarios for European Retail 2026

Had a tough 2015, fighting L4L? Need a little inspiration on preparing for a good start in 2016? Want to know what challenges will come next? Here come 10 trends with a high probability of shaping your future in retail in the year 2026. There is only 10 years left to prepare, so start early: […]

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Brand distribution 2020: Wholesale is the new retail

2014 began with a surprising bulletin from New York’s Ralph Lauren: “Net revenues for the full year 2013 increased 7% … wholesale revenues up 11% …”. Did any other fashion brand recently achieve more wholesale growth than retail growth? Has our long-time favourite for best practice growth strategy, finally lost it? Or is RL leading […]

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Bow Power: Our retail service KPI of the year

Customer service is visible and measurable, at least in Japan’s retail sector. The country has been known for its service culture for many years, and its retail salespeople stand out compared to their counterparts in other countries. Yes, department stores are dying here too, and retailers have needed to cut costs. But customer service continues […]

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Conversion Rates in Saudi Arabia are 5 days late

It is common retail sense conversion rates vary, from location to location. A store in a train station, with mainly commuters in a rushing „need-to shop-mode“, likely has higher conversion rates (CR) than the same store at an airport, with mainly tourist in „waiting to board mode“. Good, if you know the „appropriate“ store KPI […]

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Engage Consumers to drive Store KPIs

There are many ways  to report inventory turns. As New York is a challenging retail place, retailers have to go special ways. Nygård’s Time Square store for example communicates stock turns on a live ticker (similar the NYStock Exchange) in the store window: „We sell a legging  every 45 sec“. Whatever the intended message, the […]

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Hr. Berggruen es steht 7:1 für den Kaufhof, und wo spielen Sie?

Lieber Hr. Berggruen, das Spiel um Platz 1 haben Sie zuletzt haushoch verloren, die Karstadt-Mannschaft wartet jetzt auf Ihre neue Vision. Wenn wir die Medien studieren geht es Ihnen wie einem erfolglosem Team Manager, man gibt Ihnen nicht mehr viel Zeit einen guten Trainer zu finden, eine Mannschaft zu motivieren und die Fans zurück zu […]

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10 key success factors in brand partner distribution

(For part 1 of the this article, see here) You think the biggest risk in partner distribution is a store takeover or a temporary country exit? Puma’s CEO Jochen Zeitz may have thought so too, until Puma’s Greek distributor filed for bankruptcy in 2012. Puma informed the stock market that it may lose €115m; quite […]

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Brand distribution partnerships – or: How’s your marriage?

May 2014, Dubai: The CEO of a Swedish womenswear brand* is on vacation in Dubai and realizes his longtime Middle East distributor meanwhile operates 10 other brands. The brand’s previously strong position is melting as the distributor’s new distribution favourites get better locations in the new malls. The distributor believes the brand has lost its […]

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Conversion Rates can be too high

A European brand retail director reported a 42% L4L improvement for its Regent Street flagship in spring of 2013. Improvements came after a store redevelopment. Still, he wasn´t happy: The store’s conversion rate is 30%, too high to him, indicating that the new windows didn´t create enough attention and footfall. Today the manager is executive […]

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KPI Innovation Mileage

2011 the CEO of a German top fashion brand presented at a conference that his trend scouts and designers fly 2,000,000 miles p.a. to ensure the new collection is up-to-date. It turned out, the KPI didn’t help too much to rejuvenate the brand: the CEO had to leave a year later and for what is […]

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Retail KPI Thought – Dress for Less

When planning the opening of a new hometown mega-outlet in 2010, the brand’s store development team sketched a store development concept, including 147 window & store mannequins. We calculated dressing and changing of mannequins will require 1.85 FTE p.a. and challenged the plan. Weeks later a majority of window mannequins spent the winter in the […]

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Missed Sales

In 2009 an upmarket German women’s wear specialty retailer found out 73% of its customers were not offered a second item when carrying their purchases to the cashier. From those that got an offer, 79% bought a second item. 2012 the retailer launched a sales performance program addressing conversion rate & UPT. We look forward […]

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Best Practice Brand Growth – Desigual is not the same!

In 2002 probably 100 European fashion „junior brands“, smaller € 10m sales, had all the ingredients to become one of Europe’s most desired brands in the new century. Desigual was one of them, making total sales of € 8m. When Manel Jadraque, Desigual’s MD, announces last month in Berlin, 2013 global sales are € 820m, […]

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